Answers to Your Most Common Questions

Welcome to the Scan Master FAQ section. Here, we’ve compiled answers to the most frequently asked questions about our intelligent expired medicine reconciliation system. Whether you're a distributor, operator, or accounts manager, this page is designed to help you understand how Scan Master simplifies pharmaceutical claim processing.

FAQ SECTION

Frequently Asked Questions

Scan Master is an AI-driven system that automates the identification, capturing, and claim processing of expired medicines. It streamlines workflows from the stockist to the accounts team with OCR-based scanning, manual entry options, and ERP integration.

Yes, we provide complete onboarding and training for staff involved in claim processing, scanning, and data reconciliation. Our experts guide users through both hardware setup and software usage.

Absolutely. In cases where product strips are damaged or data is unreadable, users can securely enter product details manually to ensure claims are not missed.

Yes, Scan Master is highly flexible and can be tailored to fit conveyor-based or box-model setups. Our team works closely with your staff to adapt it to your current operational flow.

We implement end-to-end encryption and secure cloud storage. All claim-related data is safely logged and accessible only to authorized users via role-based access controls.

Getting started is simple—just contact our team for a free demo or consultation. We’ll assess your current process and deploy the best solution based on your pharmacy or distributor workflow.

Why Choose Scan Master Over Others?

We don’t believe in a one-size-fits-all model. Scan Master is built to adapt to your unique pharmaceutical workflows, ensuring seamless integration and optimized efficiency.

Our platform delivers more than just automation—it provides long-term value by reducing manual errors, accelerating the claims process, and increasing return on expired inventory.